Reference

Legal Rules for Your Account

Open your account and we will show the legal rules that apply to you, the payment trail we keep, and the parts of the lobby that are open…

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Where Access Depends on Local Law

kumaha99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access is handled by location, account checks, and the record trail attached to your login. If a request comes from a region where local law does not permit the service, we stop the path there and do not push you through a different route. For Indonesia,

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that means we compare the sign-in country, the device session, and the profile fields before we let the lobby open. When you pay with DANA, OVO, GoPay, or QRIS, we may store the reference number, time stamp, and support thread so we can answer a later
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correction request without asking you to repeat the same details. If your name, number, or payment tag changes, open Account Settings and send the update through chat or email so we can match it against the record we already hold.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How To Reach Us About Policy

When a legal question needs a person, we keep three contact paths open: live chat, email, and WhatsApp. Our team works 09:00-23:00 WIB, and we use the same case number across channels so you do not have to repeat your account details. If your question involves access, data correction, or a record request, send it from the email on file or start in chat and we will route it.

Team online

Live chat

Use live chat from 09:00-23:00 WIB when you need a fast answer about access, a stored record, or a correction to your profile. We link the thread to your account so you can return later with the same case.

Email

Send a written request if you want attachments, a clear paper trail, or a longer explanation of the data we hold. We reply in English and keep the message with your account history for follow-up.

If you are on mobile, WhatsApp is useful for quick checks about device access, payment-name matching, or a change request. We still ask for the same account details so the record stays consistent.

DATA SAFETY

How We Handle Data and Access

We keep the legal side narrow: only the data needed to run your account, answer a request, and keep a support trail.

Data collection

We collect only the fields needed to manage access and support: name, contact route, login history, and any payment reference linked to a request. We do not ask for extra details unless the case cannot be solved without them.

Cookies

Cookies keep your session active, remember the last device you used, and help us recognise when a browser switch happens. On Android Chrome, iPhone Safari, or desktop, clearing cookies may require you to sign in again.

Login checks

A new device, a changed location, or a payment-name mismatch can trigger one more check. That step protects your account trail and helps us avoid editing the wrong record when a request arrives from chat or email.

Record retention

We keep support records only for the time needed to handle access, corrections, dispute handling, or a legal request. After that, we remove the record or keep it in an anonymised form where the rule allows it.

Change requests

To request a correction, open Account Settings, update the field, and send us the same detail through chat or email. We compare both versions before making the change, so the final record stays accurate.

Who to contact

If you need a legal response, start with live chat and we will move the case to email when a written reply is better. We keep one case trail, one answer, and one owner on our side.

Legal Questions We Hear Often

The questions we hear most are about access, record retention, and how to ask for a change without slowing your account. We answer through live chat, email, and WhatsApp, and we keep the same thread open while the request is checked. If local law changes the answer, we tell you directly and point you to the correct next step.

Yes, when local law permits it. We check your sign-in region, device session, and account profile before the lobby opens, and we do not route you around a restriction that applies in your area.

We keep the details needed to run your account and answer requests: name, contact route, login history, device signals, and payment references tied to support. We do not add extra fields unless the case needs them.

Open Account Settings, update the field you want changed, then send the same request through chat or email. We compare the new detail with the record we already hold before we make any edit.

Yes. Cookies help us keep the session active on Android Chrome, iPhone Safari, and desktop browsers. If you clear them, or switch devices, we may ask you to sign in again and confirm the session.

We keep records only as long as we need them for service, correction handling, dispute work, or a legal request. After that, we remove the record or keep it in anonymised form where allowed.

Start with live chat from 09:00-23:00 WIB. If the request needs documents or a written trail, we move it to email and keep the same case number until it is closed.

We may pause the access path until you confirm the account details. Send the DANA, OVO, GoPay, or QRIS reference through chat, and we will compare it with the name on file.

Legal Rules for Your Account

How To Reach Us About Policy

Live chat

Email

WhatsApp

How We Handle Data and Access

Data collection

Cookies

Login checks

Record retention

Change requests

Who to contact

Legal Questions We Hear Often

01 Can I access my account from Indonesia?

02 What data do you keep from my account?

03 How do I ask for a correction?

04 Do cookies affect my login?

05 How long do you keep records?

06 Who should I contact for a legal request?

07 What if my payment name does not match my profile?

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