Reference

Privacy Policy for Your Account Data

We set out how we collect, use, and protect your account data so you know what happens before you open an account.

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What This Policy Covers

kumaha99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the personal data we need to run your account, including your email, device type, login time, cookie data, and payment references from DANA, OVO, GoPay, or QRIS. We use those records to confirm transfers, match them to the right account, and handle disputes

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without showing them to other accounts. If you browse from Android or iPhone, the policy still applies the same way, but the access path may look different on each device. We keep only what is needed for audit and abuse detection, then delete or anonymize records
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when the retention period ends. If a payment note or bank transfer reference appears in your history, we mask it in support replies and only show the last digits to verified account holders. You can ask us to correct a profile field, update a contact number,
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or remove a stored browser session after we verify the request from the registered email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Contact Us About Privacy

If you want a copy of the data we hold, need a correction, or want a cookie setting explained, reach us through the same channels you use for account help. Our privacy desk replies by email and live chat from 09.00-21.00 WIB, and WhatsApp is open for short requests when you need a fast check. Send your registered email and account ID so we can verify the request before we change anything.

Team online

Email

Send the registered email, account ID, and the change you want. We answer privacy requests during 09.00-21.00 WIB and keep the thread tied to one case so we can track the result.

Live Chat

Use live chat for cookie questions, device access, or a correction that needs a quick identity check. We can confirm the next step while you stay on the page on Android, iPhone, or desktop.

WhatsApp is useful when you cannot stay on chat. Send the same account email and a short summary, and we will tell you what we need before we touch the record.

SAFE HANDLING

How We Handle Your Data

We collect only the data needed to verify your account, process support requests, and keep the privacy policy workable in daily use.

Data Minimization

We keep profile details, login logs, and payment references only when they are needed for your account. We do not spread those records across other accounts, and we review the fields we store so the list stays limited.

Cookies

Cookies help us remember your session, language, and device state. If you clear cookies in Chrome or Safari, you may need to confirm the account again before the privacy settings and login history load.

Account Security

We compare device type, IP range, and sign-in time to spot unusual access. If a login looks out of place, we can pause the session until you confirm it from your registered email or chat.

Retention

We keep support threads and payment traces only as long as needed for reconciliation, dispute handling, or legal duty. After that window closes, we remove or anonymize the record under our internal retention schedule.

Contact Path

For privacy requests, use the registered email first, then live chat or WhatsApp if you need a quick follow-up. Keep your account ID ready so we can find the correct record without asking for extra data.

Change Requests

If you want a correction, restriction, or deletion request, send it from the email on file and name the exact field you want changed. We confirm the request, make the update, and send a written reply.

Common Questions About Privacy

These questions focus on the data we hold, how you reach us, and what happens when you ask for a change. We keep the answers direct so you can move from reading the policy to checking your account details without guessing. If your case needs a manual check, use the registered email and include your account ID so we can locate the right record fast.

We store the contact details you enter, device type, login time, and payment references from DANA, OVO, GoPay, or QRIS. We use them to verify the account, handle support, and keep records tied to the right profile.

Yes. On Android Chrome, scroll to the footer and tap Privacy Policy. On iPhone Safari, open the menu first, then use the same link. The page is available only where local law permits.

Send a message from the registered email with your account ID and the exact field you want corrected. We verify the request first, then update the record or explain why a field must stay.

No. Payment references stay attached to your account case only, and support can see the minimum needed to confirm a transfer or answer a dispute. We do not post those references across accounts.

We keep data only as long as needed for account support, reconciliation, fraud checks, or legal duty. After that period, we remove or anonymize the record under our retention schedule.

Use email, live chat, or WhatsApp, starting with the registered email when you can. Include your account ID and a short description so we can route the case and reply within our support hours.

Privacy Policy for Your Account Data

Contact Us About Privacy

Email

Live Chat

WhatsApp

How We Handle Your Data

Data Minimization

Cookies

Account Security

Retention

Contact Path

Change Requests

Common Questions About Privacy

01 What data do you store when I open an account?

02 Can I read the privacy policy on Android or iPhone?

03 How do I ask you to change my data?

04 Do you share my payment details with other accounts?

05 How long do you keep my data?

06 Who should I contact for a privacy request?

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