Reference

Terms & Conditions for your account

These Terms & Conditions explain how your account, session, and content use work on kumaha99.

Local lawAccount accessSession checksRead before opening

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How the terms work in Indonesia

kumaha99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms set the rules for opening, using, pausing, and closing an account, plus how we handle device access, support requests, and records tied to your activity. Eligibility depends on local law and is available only where local law permits. If a profile detail looks inconsistent,

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we may ask for a fresh check on the registered phone or email before we let the session continue. Where a payment record matters under these terms, we may match a DANA, OVO, GoPay, or QRIS receipt to the account name before we move a request
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forward. We can also limit access if the account is shared, the login is tampered with, or a request conflicts with the terms you accepted when you opened the account. That same rule applies when you move between mobile and desktop, because a new device can
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trigger another verification step. If we update a clause, the current version on the page is the one that applies, so you should check the date shown there before you continue.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP ROUTES

Where to ask about the terms

Need help with the terms before you continue? We keep three contact paths open so you can reach us without digging through long text: live chat inside the account, WhatsApp from the help page, and email for longer requests. For anything that changes a term-related record, use the same contact name and the phone or email on file so we can verify it quickly.

Team online

Live chat

Open live chat inside your account between 08:00 and 23:00 WIB. We use it for quick questions on account access, term changes, and verification steps, and we keep the thread tied to your profile.

WhatsApp desk

Send the registered number from your account page and tell us which clause you want checked. We use WhatsApp for faster follow-up when you need a copy of the latest terms or a correction request.

Email desk

Email us when your request needs attachments, such as a corrected contact detail or a closure note. We reply from the support mailbox listed in your account and keep the record linked to the case.

RECORD CARE

How we handle policy records

We handle this policy area with the same account controls we use for login and record keeping.

Account records

We keep the details you submit at account opening, plus the edits you later request, so the terms can be applied to the right profile. That includes your contact channel, device history, and verification status.

Cookies

Our cookies keep your session active, remember language choices, and reduce repeated checks when you move between pages. If you clear them, we may ask you to confirm the login again.

Device checks

When you open the site on a new phone or switch from mobile to desktop, we may ask for another verification step. That helps us protect account access and confirm the terms still fit the same person.

Retention

We keep term-related logs only as long as we need them for support, dispute handling, fraud checks, or duties required by local law. After that, records are removed or anonymised under our retention process.

Change requests

If you want a correction, closure, or copy of the terms record tied to your account, send the request from your registered email or phone. We review it after checking the ownership details.

Contact route

For privacy, access, or account-security questions under these terms, write to the same support channel you use for the account. That keeps the case traceable and reduces mistakes when we update your file.

Common questions about our terms

Before you open an account, these are the terms questions we hear most often. The answers below focus on access, records, corrections, and the limits that apply under local law. If your case is different, use the support channel on file so we can check the account details and respond in the right order.

They cover account opening, login use, content access, support requests, and the limits that apply when local law controls access. We also set out how we verify the registered contact details before making a change.

No. Access depends on local law and is available only where local law permits. If your location is not permitted, you should not open or continue using the account, even if the page loads.

We keep the contact details, login history, device checks, and any support case linked to your account. Where a record matters for a request, we may also keep the related payment trace from DANA, OVO, GoPay, or QRIS.

Cookies help keep your session active and remember simple settings like language or page state. If you clear them or switch devices, the next login may need another check from the registered channel.

Send the request from the phone or email on file and tell us what needs to change. We verify ownership first, then process the request where the terms and local law allow it.

Use live chat for fast handling, or email the support mailbox if you need attachments. Give your account name, registered contact, and a short explanation so we can locate the right clause.

Terms & Conditions for your account

Where to ask about the terms

Live chat

WhatsApp desk

Email desk

How we handle policy records

Account records

Cookies

Device checks

Retention

Change requests

Contact route

Common questions about our terms

01 What do your Terms & Conditions cover?

02 Can I use the site where local law does not permit it?

03 What account records do you keep?

04 How do cookies affect my login?

05 How do I request a correction or closure?

06 Who should I contact about a terms dispute?

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